FAQ
ORDERS & PAYMENTS
How can I place an order?
Simply browse our collections, select your preferred items and sizes, and add them to your cart. Proceed to checkout to complete your purchase securely.
Can I change or cancel my order after it's been placed?
Once an order is placed, it begins processing quickly. If you need to make changes, please contact us immediately. We’ll do our best, but changes aren’t guaranteed after processing begins.
What payment methods do you accept?
We accept major credit cards, debit cards, and other secure payment options available at checkout.
Shipping & delivery
What are your shipping rates?
We offer free express shipping on orders over $150. Orders under this amount have a standard shipping rate of $8.95, and express shipping is available for $14.95.
How long will it take to receive my order?
Orders are processed within 2 business days. Standard shipping takes 3-7 business days, while express shipping is 1-3 business days.
What is the estimated delivery time for my order?
Delivery times can vary depending on the shipping method and location, but we'll provide you with an estimated delivery range at checkout.
What happens if my package is lost or damaged during shipping?
In the unlikely event that your package is lost or damaged during shipping, please contact us immediately so that we can initiate a claim or replacement.
Can I change the shipping address after I have placed the order?
If you need to change the shipping address after placing your order, please contact us as soon as possible. We'll do our best to accommodate your request, but it may depend on the stage of the shipping process and the policies of our shipping carriers.
Returns
Can I return a product if I have opened it or used it?
We understand that sometimes a product may not meet your expectations even after you've opened or used it. Depending on the product and the condition it's in, we may be able to offer a return or exchange. Please email us for more info.
Do I have to pay for shipping when returning a product?
In most cases, you'll be responsible for the shipping cost when returning a product. However, we may provide free return shipping for certain products or under certain circumstances.
How long does it take to receive a refund after a return has been processed?
Once we've received and processed your return, it can take several business days for your refund to be issued. The exact timeframe may depend on your payment method and bank processing times.
Can I return a product if it causes an allergic reaction or doesn't work for my skin type?
Your satisfaction is our top priority, so we want you to feel confident in your purchase. If a product causes an allergic reaction or doesn't work for your skin type, please let us know and we'll do our best to provide a solution, which may include a return or exchange.
Can I return a product that was purchased with a promotion or discount code?
Products purchased with a promotion or discount code may be subject to additional terms and conditions. Depending on the promotion, we may not accept returns or exchanges for these products.